V4 ApplicationSlowness reported on app.commusoft.co.uk
10:53 - We're investigating reported slowness on app.commusoft.co.uk. We'll update you as soon as we know more.
11:06 - We're seeing servers/systems settle down and behave normally. We're still investigating the issue and will update you with further information shortly.
11:44 - No news is good news. Things are running normally, but we're still investigating the issue to understand better why traffic across the network jumped by 700-800% in the space of 12 minutes (between 10:53 and 11:05).
12:19 - We're closing down this incident. The team is continuing to investigate. The issue lasted around 10-12 minutes. We wanted to be 100% sure that clients weren't reporting slowness before shutting down the incident.
14th October 2019
V4 ApplicationSlowness on app.commusoft.co.uk
We are investigating a slowness on app.commusoft.co.uk. We will update as soon as we find the reason for the slowness.
12:04 - We're still experiencing intermittent slowness. We're still working on the issue and will post an update once we've identified and resolved the issue.
12:14 - We've seen a dramatic improvement in performance but are continuing to look into the source of the additional traffic.
14:54 - We've been monitoring this for the last few hours and haven't seen any additional traffic causing additional load. We're still investigating the issue to identify if there is a cause for the 75% more additional traffic.
We're closing this incident and will monitor/investigate further over the next few days.