Sage has recently updated their internal infrastructure. In light of this, on the weekend of the 9th of November, we will be making some changes of our own to support this for you.
When this takes place, we will begin by collecting all of your records and then migrating it from Sage v1 to Sage v3 references in the background. The records we’ll be migrating will consist of:
Your customers.
The customer invoices.
All your customer credit notes.
Your suppliers.
The supplier invoices.
All your supplier credit notes.
Overall, this migration will take between two to four days to complete. This will start on the 9th of November, meaning that by the end of the day on the 13th, everything will be completed. While this is happening you can continue to use Commusoft and Sage as normal. The only thing you won’t be able to do is send records to your Sage package from Commusoft whether you are set to send automatically or manually. When you go to Your business > Company details > Integrations, it will appear with this message:
! Your Sage accounting data migration is in progress. Once your migration has completed, you will be able to Send data again
Your dashboard will return to normal once your migration has been completed and you’ll be able to go back to using the Commusoft Sage integration as normal, the ‘Send data now’ function will be live once again.
Possible actions required on your side
You may find, once this has been completed, that some of your data have failed to migrate, these records will appear in your failed log. This may be because data successfully sent from Commusoft to Sage in the past has been subsequently removed or archived in Sage. In these instances, you can either choose to re-send the records, which will recreate it in your accounting package or re-link customers or mark it as ‘Do not send’ if you do not feel the record is required in Sage.